Buying From The Callback Costume Consignment

What is your return policy?

The Callback Costume Consignment offers a 7 day return policy for all costume purchases.  If you are not satisfied with your costume, please contact us within 3 days of receiving your item via email at info@thecallbackcostumeconsignment.com.  The costume must be returned in the condition it was received, with all pieces and accessories included.  A refund will be issued to the original purchase payment method, upon the receipt of the costume to The Callback Costume Consignment.  The customer is responsible for all shipping fees as well as a $15 restocking fee that will be deducted from the refunded amount.

How will I know if the costume will fit?

Please refer to The Callback Costume Consignment’s sizing guide here. Please be mindful that all costumes are custom and have been made to fit the previous owner so they might need alterations after purchase.  If you are unsure about a costume’s fit after referring to the guide, please contact us at info@thecallbackcostumeconsignment.com and we can help you with specific measurement inquiries.

What payment methods do you accept?

The Callback Costume Consignment accepts all major credit cards as well as payment through ApplePay, Shop, and PayPal.  We do not take cash or checks.

What are your shipping rates and times?

Shipping rates and times will vary depending on the size, weight and quantity of the costume.  The Callback Costume Consignment makes every effort to keep shipping costs down for our customers by using multiple shipping companies. We will work with our customers to find the best option in the speed of shipping depending on when they need the costume.  If our customers are local to the Temecula/Murrieta areas, we also offer drop off and pickup options.

Consigning With The Callback Costume Consignment

How do I sell my costume with The Callback Costume Consignment?

The Callback Costume Consignment offers an easy consignment process for selling your beloved costumes.  Please click here to view our step by step guide.

Is there a consignor fee?

The Callback Costume Consignment does not charge a consignor fee to list your costume on our website or social media pages.  Once your costume is sold, you will receive 60% of that sale (excluding taxes, shipping and any repair fees) and The Callback Costume Consignment will keep 40%.  Our rate includes inventory, photography, promoting on website and social media pages, storing costumes for a 2 year period and providing customer support. 

What if I want my costume back before it sells?

You can always request to have your costume returned to you at any time while it is active with The Callback Costume Consignment.  We will keep it active on our website and social media pages for a 2 year period. During that 2 year period, if you wish to have your costume returned, you will need to pay a de-listing fee of $35 to cover photography, marketing and inventory expenses as well as shipping costs.  If the 2 years have ended and your costume has not sold, The Callback Costume Consignment will reach out to you to see if you would like your costume returned to you (shipping costs apply) or if you would like us to donate it on your behalf.

How will I get paid when my costume sells?

When your costume sells, you will receive 60% of the sale price before taxes, fees and shipping costs.  The Callback Costume Consignment offers customers a 7 day return policy.  Once the refund window has passed, you will receive your payment via PayPal.  It is important that you update The Callback Costume Consignment with any contact changes before payments are sent.